Privacy Policy
Effective Date: January 2025
Introduction
At Stepinto Comfort, we believe privacy isn't just a legal requirement. It's how we build trust with people who come to us wanting to learn about email marketing.
This policy explains what information we collect when you use our platform, why we collect it, and what we do with it. We've written this in plain language because we think you deserve to understand what happens with your data.
Information We Collect
Account Information
When you sign up, we ask for basics: your name, email address, and a password. We also collect your location details if you provide them, which helps us tailor content to your regional market.
Learning Activity
We track your progress through courses and webinars. This includes quiz scores, assignment submissions, completion rates, and time spent on different modules. We use this to personalize your learning path and show you relevant content.
Technical Data
Like most websites, we collect standard technical information: IP address, browser type, device information, and how you interact with our platform. This helps us fix bugs and improve performance.
Note: We don't sell your personal information to third parties. Period. Your email list stays yours, and your learning data remains private.
How We Use Your Information
Platform Operation
We use your data to run the service you signed up for. This means delivering course content, tracking your progress, sending assignment feedback, and processing quiz results.
Communication
We'll email you about your courses, new content that matches your interests, and important platform updates. You can control most of these notifications in your account settings.
Improvement and Analysis
We analyze how people use our platform to make it better. Which modules do students struggle with? Where do they drop off? This aggregate data helps us refine our teaching approach.
| Data Type | Primary Purpose | Retention Period |
|---|---|---|
| Account credentials | Authentication and access control | Until account deletion |
| Course progress | Learning path personalization | Until account deletion |
| Quiz results | Performance tracking and certification | 2 years after completion |
| Technical logs | Security and troubleshooting | 90 days |
Cookies and Tracking
We use cookies to keep you logged in and remember your preferences. We also use analytics tools to understand how people navigate our platform.
You can disable cookies in your browser, but some features won't work properly without them. We don't use advertising cookies or track you across other websites.
Data Sharing
Service Providers
We work with a few trusted companies who help us run the platform: hosting providers, email delivery services, and payment processors. They only access the data they need to do their job, and they're contractually bound to protect it.
Legal Requirements
We'll disclose information if required by law, court order, or valid government request. We'll notify you when possible, unless prohibited by law.
Business Transfers
If Stepinto Comfort is acquired or merged with another company, your information may transfer to the new owner. We'd notify you before this happens.
Your Rights and Choices
- Access: You can download a copy of your personal data anytime from your account settings
- Correction: Update your information directly in your profile or contact us for help
- Deletion: Request account deletion and we'll remove your data within 30 days, except what we're legally required to keep
- Opt-out: Unsubscribe from marketing emails using the link at the bottom of any message
- Portability: Export your course progress and quiz results in a standard format
Exercising Your Rights
To request access, correction, or deletion of your data, email us at support@stepintocomfort.online. We'll respond within 7 business days.
You can also manage many of these settings directly in your account dashboard under Privacy Controls.
Security Measures
We encrypt your data in transit using TLS and at rest using industry-standard encryption. Passwords are hashed and never stored in plain text.
Our team receives regular security training, and we run penetration tests twice a year. We also maintain backups in case of data loss.
That said, no system is completely secure. If we detect a breach that affects your data, we'll notify you within 72 hours and explain what happened and what we're doing about it.
International Data Transfers
Our servers are located in the United States. If you're accessing our platform from outside the US, your information will be transferred here.
We comply with applicable data protection laws and use standard contractual clauses for international transfers where required.
Children's Privacy
Our platform is designed for adults and we don't knowingly collect information from anyone under 16. If you're a parent and discover your child has created an account, contact us and we'll delete it immediately.
Changes to This Policy
We update this policy occasionally to reflect new features or legal requirements. When we make significant changes, we'll email you at least 30 days before they take effect.
You can always find the current version on this page, with the effective date at the top. Continuing to use our platform after changes means you accept the updated policy.
Contact Us
Questions about this policy or how we handle your data? We're here to help.
Email us at support@stepintocomfort.online or write to:
Stepinto Comfort
501 E Main St
Purcellville, VA 20132
United States
Phone: +1 603-752-8167